help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 doesnt sync after updating Nokia 8 to Android 9

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2019 10:05

‎07-21-2019 10:05

Charge 2 was previously working fine together with my Nokia 8 when it had Android 8.1. Now it is more than 7 months ago that I updated my Nokia 8 to Android 9. The sync with my Charge 2 stopped working, and Fitbit still doesn't have a solution for this. Does anybody solve this in any way? I have the feeling that Fitbit doesn't care about there customers....

Best Answer
0 Votes
1 REPLY 1

‎07-22-2019 20:31

‎07-22-2019 20:31

Hi @xynxnex welcome to the Community Forums, it's a pleasure to assist you with this situation.

 

Let me share with you that the Nokia 8 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern. Therefore, even though your new mobile device is not compatible, lets give it a try to our help article: Why won't my Fitbit device sync? and let me know how it goes. 

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try syncing your Fitbit with a compatible device or with your computer to avoid this situation

 

I'll be here if you need anything else, please keep me posted.

Best Answer
0 Votes