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Charge 2 firmware update with Samsung Galaxy A9

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‎10-05-2019 12:21 - last edited on ‎10-06-2019 13:58 by Fitbit Moderator

‎10-05-2019 12:21 - last edited on ‎10-06-2019 13:58 by Fitbit Moderator

My fitbit change 2 doesnt update software due to my phone android.pls help

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎10-06-2019 13:58

‎10-06-2019 13:58

Hi @Smeeths, welcome to the Community Forums! 

 

I appreciate the information and details that were shared in your post. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Charge 2 with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep in mind that the Samsung Galaxy A9 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

 

Let me know if you have any additional questions.

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0 Votes

‎10-09-2019 00:26

In response to RicardoFitbit

‎10-09-2019 00:26

Hi there

Are u guys working on the issue abt the samsung A9 being compatible or
should I scrap Fitbit and never buy it again.im highly disappointed with
the lack of attention to this matter.your response be highly appreciated.
As I'm not the only person sitting with a samsung A9.

Regards

Smeetha
Best Answer

‎10-10-2019 13:11

In response to Smeeths

‎10-10-2019 13:11

Thanks for your reply @Smeeths.

 

Here at Fitbit we are always working and testing different mobile devices that are available in the market to ensure that they are compatible with our products and services, as a reference, the Samsung Galaxy S10 series were added to our compatibility list. That said, my best advice for you is to check our list of compatible devices periodically for any update about the Samsung Galaxy A9 because there's a chance that such series get added.  

 

Don't hesitate to ask me any additional questions you may have.

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