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Charge 2 hr app shows different time

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‎03-25-2018 06:10

‎03-25-2018 06:10

Heart rate monitor shows a different time from fitbit, was ok before daylight saving clock change. Fitbit and sleep schedule show correct time. Tried resetting location and time zone, nothing seems to work

 

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6 REPLIES 6

‎03-25-2018 08:11

‎03-25-2018 08:11

In my case heartrate and steps are an hour ahead of the actual time since we went to summer time. My heart is beating to steps I am taking in the future it seems. I have tried the same things as Delboy23.

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0 Votes

‎03-25-2018 09:24

In response to Rianne2018

‎03-25-2018 09:24

High time fitbit support got their act together. Their suggestions are useless, they seem to blame the user every time.
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‎03-25-2018 09:40

In response to Delboy23

‎03-25-2018 09:40

Agreed. I have tried anything I can find in the forums and nothing works. Also find the issue keeps coming back every change to summer/winter time but find no solution from Fitbit. High time they take action.

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‎03-25-2018 09:42

In response to Delboy23

‎03-25-2018 09:42

Fitbit still has London as GMT (should be GMT +1)  on the time zone. Not sure if this affects it as some data is correct and other bits aren't.

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0 Votes

‎03-25-2018 15:47

In response to ChrisRim

‎03-25-2018 15:47

Charge 2HR finally sorted itself. Fitbit needs to address these problems, should not have to put up with this poor support.
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‎03-26-2018 00:29

‎03-26-2018 00:29

My steps were all an hour ahead yesterday. They are back to recording correctly today (though yesterdays are still all wrong). Not sure if this was because I left it on manual time zone overnight as somebody suggested elsewhere, or if they've just sorted it out overnight. 

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