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Charge 2 not getting notifications on new phone

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‎11-12-2019 05:33 - last edited on ‎11-13-2019 10:43 by Fitbit Moderator

‎11-12-2019 05:33 - last edited on ‎11-13-2019 10:43 by Fitbit Moderator

Fitbit charge 2 until I got a new phone my fitbit was perfect.

I can't seem to connect to my phone, no alerts or notifacations are coming through. I work in health care private sector I really need my phone's ringer turned off. I've relyed on my fitbit to alert me. Why can't I connect?

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 10:46 - last edited on ‎11-04-2025 05:28 by Fitbit Moderator

‎11-13-2019 10:46 - last edited on ‎11-04-2025 05:28 by Fitbit Moderator

@JacobiJesiah Welcome! It's good that the community is growing! 

Let me help you with your missing notifications. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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