03-19-2018
13:58
- last edited on
03-21-2018
04:51
by
RobertoME
03-19-2018
13:58
- last edited on
03-21-2018
04:51
by
RobertoME
I have read through the forum and have tried any suggestions offered but my charge 2 only tells me I have no sleep stages. It tells me how many hours I sleep but no stages such as rem, deep, or light. My wife's charge 2 works fine. Anyone got any ideas?
Moderator Edit: Format / Updated Subject For Clarity.
03-21-2018 04:50
03-21-2018 04:50
Hello @Lostrunner, good to see you have joined the Fitbit Community! I was reading you are not able to see sleep stages on your log entries.
There is a new version for the Fitbit app which I'm sure you hav already installed, so I would like to recommend to reset your app and clear the cache: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
There are a few external factors that can interfere with your sleep stages:
Hope this helps and keep me posted how it goes.
"Great things are done by a series of small things brought together.” What's Cooking?
03-21-2018 08:34
03-21-2018 08:34
I've been trying many of the suggestions made in this and the Charge 2 forum in order to get sleep stages and would like to try this one, but when I went to clear data, there was a warning that all of the application's data would be deleted permanently, including all files, settings, accounts, databases, etc. I'm a little hesitant to do that...will I lose all my history and settings?
03-21-2018 20:50
03-21-2018 20:50
03-22-2018 09:25
03-22-2018 09:25
@Lostrunner, did it work for you?
03-22-2018 13:59
03-22-2018 13:59
03-22-2018 14:04
03-22-2018 14:04