Charge 2 not receiving notifications from phone Samsung Note 5

[Grimomof3]

 I have tried everything I've found on the chats to get the notifications from my phone to appear on my Charge 2 and none have them worked.  The only thing I haven't tried is removing the app and reinstalling it (I'm nervous all my data will be lost). Any other recommendations?

[SteveH]

A common cause of this with the Charge 2 is when it is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the problem here?

[ashwolve · Accepted solution]

@Grimomof3 - in addition to @SteveH suggestion

Does your Samsung operate on the Oreo version of the software? (Andriod 😎 if it does have you switched on Fitbit Sync Service notification ? apparently its new to Oreo to make it compatible

you could try to follow my posting in the link below which may help its a bit long winded but I got mine to work (Galaxy S8)

https://community.fitbit.com/t5/Charge-2/Charge-2-no-more-notifications-when-reaching-daily-goals/m-...

Kind Regards

Wayne

[Grimomof3]

Hello Wayne,
It says my Android version is 7.1.  I don't know of that is the same thing as Oreo, but I'll read your thread and see if it helps.
Thank you


Sent via the Samsung Galaxy Note5, an AT&T 4G LTE smartphone

[Rhramalla]

Thank you! I can't believe I missed that.