Charge 2 not sycing

[EbereM]

I use a Samsung 8 and my last charge was at 7pm last night. It's been telling giving this error message since " Tracker Not Found.

Who help 

[RobertoME]

Hi there @EbereM, welcome aboard to the Ftbit Community! I was reading you are experiencing syncing issues on your post from Saturday. How it goes so far, is the issue still persisting?

If it does, please give it a try to the following post: Having trouble syncing? (here's how to fix this). You will found more details that might help you in the requirement post and the dedicated post for Android devices.

See you around and take care!

[Branychik]

I have had this problem since I updated my phone several weeks ago. 

I updated the phone again, as instructed, and even just tried the reset and it still won't sync, so I don't get any credit for my steps and my fitbit is just a stand-alone device, where all I can see is how many total steps for the present day.

If you can actually fix this I would really appreciate it.

Thanks.

[RobertoME]

Hello @Branychik, good to see you have joined the Fitbit Community! In case the issue persists try all the steps from my previous post. If this is not helping to get you back on track perhaps the following suggestion will do:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps. See you later!