Charge 2 not syncing since release of 2.60.1

[Kaboyd]

Hi,

I see a ton of posts on this subject, however,  none match mine.

The last sync that was successful was 10/23/17 with the release of 2.60.1.

I have a Galaxy S8+ android version 7.0 and Samsung Experience 8.1.  Kernel 4.4.16

When will I be able to sync again?  When will a new fix come out.

Thank you

Kathy

[RobertoME]

Hi there @Kaboyd welcome aboard to the Fitbit Community! Have you tried any troubleshooting steps for syncing issues so far? If you haven't, please give it a try to the following steps on this post: Having trouble syncing? (here's how to fix this).

Indeed, we have received reports of different issues with Samsung S8/S8+ which in some of them we are working  to improve the Fitbit experience and other issues like the one mentioned in the following post require more investigation or does not fall in our end.

We appreciate your understanding while we work to improve this experience. See you around!