help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing to Fitbit App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2016 10:55

‎09-28-2016 10:55

The syncing on this is awful!  It seems to sync to the app on my phone only when I am home on wifi.  I don't understand why - I have bluetooth turned on.  This is very frustrating - I have had more problems with this Charge 2 than with my old Charge. 

 

I have uninstalled and reinstalled the app, restarted the Charge 2, restarted my phone, turned bluetooth on and off. 


Any other suggestions?

Best Answer
0 Votes
4 REPLIES 4

‎09-28-2016 11:38

‎09-28-2016 11:38

Welcome to the forums @caseygina

 

Android, iOS or Windows phone?

 

The more we know, the better to assist you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-28-2016 11:51

In response to Odyssey13

‎09-28-2016 11:51

Android.  Moto X Pure phone.

Best Answer
0 Votes

‎09-28-2016 23:08

In response to caseygina

‎09-28-2016 23:08

@caseygina I moved this to the Android forum area to get you better response.

 

Android 5 or 6?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-29-2016 12:39

In response to caseygina

‎09-29-2016 12:39

@caseygina Thank you for trying to troubleshoot the issue on your own. I recommend checking out these troubleshooting tips and giving them a try. 

 

In addition, if you're running the Android 6.0 Marshmallow operating system you will need to turn on your location services in order to complete a sync with the Fitbit app. Check out my post here for more detail. Hope this helps get you back to syncing.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer