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Charge 2 not syncing with Samsung Galaxy Note 8

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‎09-27-2019 15:11 - last edited on ‎09-29-2019 13:27 by Fitbit Moderator

‎09-27-2019 15:11 - last edited on ‎09-29-2019 13:27 by Fitbit Moderator

My Charge 2 has stopped syncing - cannot be found - since latest update - it appears that Galaxy Note 8 is no longer on the list of supported devices - when I'm still in a contract period for the phone?  Why when the phone is less than 2 years old and other older devices appear on the list?

 

Moderator edit: Subject for clarity 

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‎09-29-2019 13:26

‎09-29-2019 13:26

Hi @Deadtree, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate all the information and details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Just as you stated in your post, the Samsung Galaxy Note 8 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it due to Fitbit app, Android and device updates. Please try the steps that were shared above and let me know how it goes. Keep in mind that the Samsung Galaxy Note 8 was never added to the list of compatible devices, this could be because it doesn't meet all the necessary requirements to properly work with our devices and services after testing it.

 

Keep me posted and let me know if you have any additional questions.

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