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Unable to sync with Samsung 4

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‎09-27-2019 13:44 - last edited on ‎09-29-2019 13:30 by Fitbit Moderator

‎09-27-2019 13:44 - last edited on ‎09-29-2019 13:30 by Fitbit Moderator

after last update noticed my Alta HR wouldn't stay synced, have done all the trouble shooting recommended, still doesn't work. call customer support today only to be told my Samsung 4 is no longer compatible , so unless want to hook to my home computer several times a week or update my phone it is no longer going to sync. Have had less than 2 years, now have a gloried watch that wont stay charged because constantly searching for blue tooth( which can't be turned off by the way) , guess I'll trash it. Cheaper than buying a new phone!

 

Moderator edit: Subject for clarity 

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‎09-29-2019 13:30

‎09-29-2019 13:30

Hello @sissy40, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. Just as you stated in your post, our Support team informed me that they already provided you assistance regarding the syncing inconvenience you're currently experiencing with your Alta HR and the Samsung 4. That said, my best advice for you will be to contact our Support team again if you have any additional questions about the information that was provided by them. You can also check our list of compatible devices for a better understanding of the outcome of your case.

 

Don't hesitate to contact me back if you need anything else, I'll be around. 

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