Charge 2 not syncing with Samsung S8

[SparkyWhitelaw]

Charge 2 has suddenly stopped syncing with my S8 phone, worked fine up until i tried syncing this morning and  now it just sits and spins for a while and then gives up, no error messages or anything. I've tried forcing the app shut and restarting etc but still nothing.

[SteveH]

When you say you have tried restarting, do you mean both the phone and fitbit? 

The restart procedure for the Charge 2 (see link below) doesn't always work so it's worth trying this a few times

https://help.fitbit.com/articles/en_US/Help_article/1186/

[SparkyWhitelaw]

I've tried this 4 times and still no joy unfortunately 

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[Kathie5432]

Same thing with my Samsung. Tried restarting phone and tracker. Next step customer service

[SparkyWhitelaw]

I've now made the mistake of unpairing the charge 2 thinking I'd try and reset and pair it again and I still can't get it to reset so am now completely unable to pair it back to my account 

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