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Charge 2 not syncing

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‎08-15-2019 03:37

‎08-15-2019 03:37

All of a sudden my Charge 2 stopped syncing and says that it can't find my device. I see that others are having a similar problem. I have followed online advice I found to check settings and my location is on in both the Fitbit app and my phone.

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‎08-16-2019 21:21 - last edited on ‎09-24-2025 07:15 by Fitbit Moderator

‎08-16-2019 21:21 - last edited on ‎09-24-2025 07:15 by Fitbit Moderator

Hello @daleavitt welcome to the Community Forums!

I appreciate all the information that was shared in your post, thanks for your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

View best answer in original post

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‎08-16-2019 21:21 - last edited on ‎09-24-2025 07:15 by Fitbit Moderator

‎08-16-2019 21:21 - last edited on ‎09-24-2025 07:15 by Fitbit Moderator

Hello @daleavitt welcome to the Community Forums!

I appreciate all the information that was shared in your post, thanks for your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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0 Votes