Charge 2 stopped syncing on android

[Qwerty291087]

I am using a Huawei p smart , I know it's a budget phone but I have never had any problems syncing before , it stopped syncing 3 days ago and stopped receiving calls and texts a while ago but that doesn't bother me. I don't know what to do I have tried resetting and uninstalling but still it's no use to me if it won't sync . Does anyone know how or if this can be solved please ?

[Irispie]

I'm having same problem. Mine hasn't synced for over a week. I can't re connect anew . It won't  pair  or sync.

[Qwerty291087]

I have just solved my issue , I uninstalled the app and disconnected the
charge 2 from my Bluetooth I then made another account ,when installing the
Fitbit app again , it went through all the usual settings trying to find
the tracker it failed a few times i disconnected then connected again to
Bluetooth and it synced I then logged out of the new account and back into
my original account and it synced all my data no problem. Hope this helps .

[Irispie]

Thanks. I took the steps you did but it won't pair with my device. I'm
contacting support. I'm ready to give up.

[Qwerty291087]

Yes I was ready to smash mine with an hammer , I feel your frustration.I
forgot to mention I reset it first by holding the button whist on charge
until the version came up. Good luck ! I hope you get it sorted.