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Customer service claiming my account doesn't exist

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‎04-10-2019 22:36 - last edited on ‎04-11-2019 08:28 by Fitbit Moderator

‎04-10-2019 22:36 - last edited on ‎04-11-2019 08:28 by Fitbit Moderator

I contacted customer support about issues with my charge 2. They claim they can't find my email in their system, so I don't have an account and they won't help me.  I have a fitbit device, participate in community challenges and regularly get email from fitbit (low battery, etc), so the claim that I don't exist in their system seems highly suspect.  What do I do to get help? Customer support basically told me they wouldn't do anything or help.  I'm super disappointed - I'd heard fitbit had great support

 

 

Moderator edit: Clarified subject

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‎04-11-2019 08:30

‎04-11-2019 08:30

Welcome to the Forums @Livvylein.

 

Thanks for bringing this up and sharing your feedback on your experience with our support team. Let me help you figure out what is going on.

 

What are the issues that you are experiencing with your Charge 2? Please be as thorough as possible so that I can help you find the best way to move forward.

 

I look forward to your reply.

Lanuza | Community Moderator

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