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Charge 2 stopped syncing

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‎09-05-2019 02:33 - last edited on ‎09-06-2019 13:49 by Fitbit Moderator

‎09-05-2019 02:33 - last edited on ‎09-06-2019 13:49 by Fitbit Moderator

Fitbit stopped syncing after two years.  I have tried the suggestions posted.  Turned on and off the blue tooth, restarted the phone (waited 10 seconds and then restarted it), removed and reinstalled the app (latest version). Cleared the cache on the phone.  Nothing seems to be working.  Removed the device from the blue tooth.  I tried to set up the charge 2 again on my phone. I go to the Fitbit app, setup device It finds the tracker, gives me a 4 digit code but does not pair.  Any other suggestions?

 

Moderator edit: updated subject for clarity

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‎09-06-2019 13:55

‎09-06-2019 13:55

Hi @Labrat02816. Welcome to the Community Forums.

 

Thanks for taking the time to troubleshoot your Charge 2, and I'm sorry that it's still unable to connect with the Fitbit app correctly. I understand how you're feeling about this situation, and after checking your information I was informed by our Support Team that you already have a case created with them. Since your case is on their hands, I'd recommend to keep working with them so you can receive further details.

 

See you around.

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