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Charge 2 text and call notifications not working

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‎03-08-2017 23:12

‎03-08-2017 23:12

I have a Google Pixel phone and a Fitbit Charge 2. I know the Pixel isn't a supported device but have read some testimony that folks have been able to get text and call notifications to work. I have updated the Fitbit AP, turned on notifications on the device, turned on notifications on the Fitbit application, and reset both my phone and the charge 2 as well as closed out of the Fitbit application and reopened it. I am getting the TEST notifications, but no calls or text notifications. My main messaging app is Messenger via Facebook. Any suggestions would be greatly appreciated!

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‎03-08-2017 23:23

‎03-08-2017 23:23

@Jquack

 

Unfortunately all you can do is follow the syncing guides and hope for the best. My Moto Z is also an unsupported device, I think part the reason is due to Android Nougat.

 

Notifications don't work with my Moto Z, syncing is intermittent and I experience lots of sync errors and bluetooth issues.

 

Best of luck. 

Fitbit Ultra | Fitbit One | Fitbit Blaze (SOLD)
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‎03-09-2017 05:16 - last edited on ‎05-30-2025 09:07 by Fitbit Moderator

‎03-09-2017 05:16 - last edited on ‎05-30-2025 09:07 by Fitbit Moderator

A warm welcome to the Forums @Jquack thanks for troubleshooting this inconvenience by yourself and @Dragonfruit for stopping by.

Since your phone is not supported, you might experience some inconveniences. You can try to follow @MarreFitbit's instructions in the My tracker isn't receiving notifications (Android Fitbit app) post but I don't guarantee it will work 100%.

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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