Charge 2 will not sync to phone

[Goondal]

My Charge 2 has stopped syncing to my phone.  I have gone through all the trouble shooting of restarting the app, restarting Bluetooth, uninstall/reinstall, restart phone, restart Charge 2, looked for an update, etc.

I have the app on my iPad as well.  The Charge 2 syncs there.  Then I can go to my phone and the info is updated on the app but it will not work unless I visit the iPad app first.

What are my next steps to try and fix this?

[LanuzaFitbit]

Welcome to the Forums @Goondal.

Thanks for taking the time to share all of the steps that you have tried to get your Fitbit to work.

It is possible that the Charge 2 has bonded to your iPad. Let's try to turn off the Bluetooth on the iPad and then try to sync with your phone once again.

Keep me posted on how it goes or if you have any further questions.

[Goondal]

This has not solved the problem either.  Now my phone keeps getting a notification saying “Fitbit Sync Service - Sync in Progress” with the options of Sync, Challenges, and Account listed below.  I click on Sync and the notification disappears but shortly reappears and no sync has occurred.

[LanuzaFitbit]

Hello @Goondal.

Thanks for sharing those details.

In this case I'd like to ask what phone is it that you are using to try and sync your Fitbit.

Look forward to your reply.

[Goondal]

I use a Moto G5 Plus

[LanuzaFitbit]

Hello @Goondal.

Thanks for bringing this details.

This might be happening because the G5 Plus is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.