help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 will not sync with Xiaomi Redmi 7

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2019 10:40

‎11-23-2019 10:40

I've read forum posts, googled it, trying many steps,paired and unpaired, uninstalled and re-installed the app,cleared the cache, etc... HELP!!!! 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-24-2019 11:24 - last edited on ‎05-08-2025 04:07 by Fitbit Moderator

‎11-24-2019 11:24 - last edited on ‎05-08-2025 04:07 by Fitbit Moderator

@Izzy1301 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you syncing your Charge 2 with your phone and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
2 REPLIES 2

‎11-24-2019 11:24 - last edited on ‎05-08-2025 04:07 by Fitbit Moderator

‎11-24-2019 11:24 - last edited on ‎05-08-2025 04:07 by Fitbit Moderator

@Izzy1301 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you syncing your Charge 2 with your phone and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎11-25-2019 10:09

In response to AlvaroFitbit

‎11-25-2019 10:09

Thank you, will try all of these again. I have done it before after reading the forum. It didn't last and now either saying Device not found or Sync complete (but then showing the same number of steps for that day every time). I know my phone is not listed as compatible but I didn't know that when I upgraded my phone unfortunately. 

Best Answer
0 Votes