05-10-2021
12:00
- last edited on
05-10-2021
18:29
by
EdsonFitbit
05-10-2021
12:00
- last edited on
05-10-2021
18:29
by
EdsonFitbit
The Heart Rate page is not updating correctly. When I go to the page the last date tracked is April 29. If I select that date however, I can scroll through and see all the other days. I've restarted the fitbit. Done syncs. Signed out and back in. Uninstalled and reinstalled the app. I've done everything I can think of to get this to correct itself but feel I've run through all the troubleshooting I can.
Moderator edit: removed label
Moderator edit: updated subject for clarity
05-10-2021 18:27 - edited 05-10-2021 18:29
05-10-2021 18:27 - edited 05-10-2021 18:29
Welcome to the Fitbit Community, @CaitD710.
I'm sorry to hear about the difficulties you experienced. Thank you for the information provided and for trying to resolve the issue before contacting us.
In this case, I would recommend removing the Heart-Rate tile from the Fitbit app and adding it once again. For instructions, please visit this article and open the menu "How do I add, remove, or rearrange tiles on my Fitbit app dashboard?".
In addition, you can try setting up your Fitbit Charge 3 as a replacement device:
I moved this thread to Android App board because it is more related to the topic.
Please let us know if you have any questions.
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05-10-2021 18:45
05-10-2021 18:45
I just tried both of those, and still do not see any heart rate information past the 29th of April.