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Charge 3 - Heart rate page is not updating correctly

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The Heart Rate page is not updating correctly. When I go to the page the last date tracked is April 29. If I select that date however, I can scroll through and see all the other days. I've restarted the fitbit. Done syncs. Signed out and back in. Uninstalled and reinstalled the app. I've done everything I can think of to get this to correct itself but feel I've run through all the troubleshooting I can. 

 

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Moderator edit: removed label

Moderator edit: updated subject for clarity

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2 REPLIES 2

Welcome to the Fitbit Community, @CaitD710.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

In this case, I would recommend removing the Heart-Rate tile from the Fitbit app and adding it once again. For instructions, please visit this article and open the menu "How do I add, remove, or rearrange tiles on my Fitbit app dashboard?".

 

In addition, you can try setting up your Fitbit Charge 3 as a replacement device:

 

  1. Tap the Today tab Fitbit logo, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I moved this thread to Android App board because it is more related to the topic.

 

Please let us know if you have any questions.

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I just tried both of those, and still do not see any heart rate information past the 29th of April. 

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