Charge 3 No longer syncs with Android devices

[vbuster281]

My Charge 3 will no longer sync with my Android devices all of a sudden.  It has been working find until yesterday at 1:56 pm.  I was told that my phone was not a supported device, so I set it up with my new Samsung tablet and it has problems finding the device.  Come on Fitbit, you have got to do better.  I just bought the new fitbit last year and also bought my new phone and everything was working great until yesterday... very disappointed.  😞

[Haichan]

My Charge 3 has also been unable to update with my Android device since Jan 10th

[vbuster281]

I'm sorry that you are having issues too.  I called fitbit yesterday and the tech told me that my phone was not one that was supported even though it has been working every since I bought the Charge 3; so I call B.S.  He had me reboot the device and connect it to my Samsung tablet.  Today it was syncing, but I guess I will have to watch it.

[KathrynS79]

Same issue. I have a Galaxy S9. All of the sudden on the 10th it wouldn't sync. I've been through the troubleshooting several times. It worked once, but hasn't since. 

[vbuster281]

Wow Kathryn.  Mine is syncing again.  The tech had me restart the tracker and this morning it has been syncing with no issues.  Not sure if it will continue though.

[KathrynS79]

Well, after going through the troubleshoot workflow 5 times in the past two days, uninstalling the app wax what finally got it to sync, but now that's not even working.

[Haichan]

Yes, very frustrating. Mine won't even sync with my iPad either. I hope this problem is resolved soon by Fitbit

[KathrynS79]

This is getting old. I have to perform the troubleshooting sequence for syncing several times a day as that's the only way it'll sync.