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Charge 3 Shows I'm Asleep All Day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2019 13:05 - last edited on ‎05-20-2019 08:00 by Fitbit Moderator

‎05-19-2019 13:05 - last edited on ‎05-20-2019 08:00 by Fitbit Moderator

Just upgraded last week from Alta HR to charge 3 and it shows I've been asleep all day, from 8 am to 8pm. In that time I've run 5K and done 20,000 steps! Any ideas? Had same issue yesterday but not the first few days I wore it

 

 

Moderator edit: Clarified subject

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‎05-20-2019 08:06

‎05-20-2019 08:06

Welcome to the Forums @walkingloose.

 

Thanks for sharing those details and explaining the situation that you are experiencing.

 

In this case I'd like to recommend that you try logging out of your account and the logging back in. That will force the dashboard to load up all details from our servers and display them correctly.

 

If that doesn't resolve the situation, I'd like to ask you to share some screenshots of the instances where it happened. That way I can better understand how it works.

 

Let me know if there are any other questions. I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-31-2019 12:11

In response to LanuzaFitbit

‎05-31-2019 12:11

Thanks, it seems to have worked 

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‎06-02-2019 13:03

In response to walkingloose

‎06-02-2019 13:03

Hello @walkingloose.

 

I'm very happy to read that the steps I suggested did the trick!

 

If you ever have the time, maybe you could consider visiting our Discussion boards. There are several topics that you can participate it, or you could start one yourself if there is something that you'd like to share. Maybe you will find it to be a good place to visit from time to time.

 

Let me know if I can help you with anything else. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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