Charge 3 Stopped syncing and won't pair with Galaxy S8

[arma109]

My Charge3 worked great for about a month. Then it stopped synching. I've reset it and re-installed the app and won't pair. Help!

Moderator edit: Clarified subject and Format

[Francisschot]

I have the same problem  Charge3 with Samsung j5 2016. The charge 2 witch i had before dos not had this problem 

From Holland

[BobbieJo]

I'm having the same problem. I've restarted the app and my charge 3. Ugh!

[karakaylor89]

Mine is also not syncing must be the charge3 not us.... my phone and app wont connect to the charge at all I thought I'd re register it in the app, act like it's a new device and it acts like it's not there... weird 

[Michfit19]

I am having the same problem. My Charge 3 stopped syncing with my phone back on March 2.  What's up?

[vmayo14]

I have the Note 8 and Fitbit support states the Note 8 & 8 are not fully compatible with Fitbit App. It may work intermittently,  but not as it did before.  Perhaps one day they will fix the problem.  I've been waiting since November 2018

[Francisschot]

I also think the charge 3 is the problem. I never had problems with my other fitbit




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[M.U]

Charge 2 + Samsung S7. Stopped syncing from today. So, I logged out and tried to login. "Please wait..." hangs forever. 

So, it looks like it is not app or tracker problems - it is problem from Fitbit server to allow app to login. Because login via PC to Fitbit dashboard works.

[arma109]

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@M.U wrote:

Charge 2 + Samsung S7. Stopped syncing from today. So, I logged out and tried to login. "Please wait..." hangs forever. 

So, it looks like it is not app or tracker problems - it is problem from Fitbit server to allow app to login. Because login via PC to Fitbit dashboard works.

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The Charge 3 isn't accessible by the Fitbit Dashboard as far as I know. 

[arma109 · Accepted solution]

It's working!  I think.  I called Fitbit today and the tech on the phone had me swipe to the settings on my Fitbit, and swipe up to About and then Clear Data. Then I went to the Fitbit App and went thru the steps to set up a new device. This time it paired!!!  (Of course I've lost all my data since my last synch on January 29, which really stinks!!) I don't know how long it will work, but it's worth a try on your own devices.  Let me know how it goes.

[M.U]

Now it works. Suddenly app has connected and data was synced.

[katband]

I have been experiencing the same problem with Samsung Galaxy 7 and Charge 3.  I've called the help desk before and they walked me through restarting my Fitbit but I shouldn't have to do this every morning! Cmon Fitbit, get it together!

[arma109]

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@BobbieJo wrote:

I'm having the same problem. I've restarted the app and my charge 3. Ugh!

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Just got mine to work today. See my post from this morning.

[BobbieJo]

I was about to clear my data when I saw the reboot device option in Settings > About on my Fitbit. Previously, I restarted it using the charger. But I gave it a shot, and it's synching again. All of my data from the past couple of weeks is showing up in the app now. 

Your suggestions was my next step had this not worked for me. Thank you!

[LanuzaFitbit]

Hello everyone!

I apologize for the delay in my response. Thanks for sharing all of the steps that you have followed and also letting everyone know if the issue appears to have been resolved.

I'd like to ask if anyone is still experiencing issues with your Fitbit or if it has been working correctly for all of you.

Look forward to your replies.

[BobbieJo]

No problems thus far since restarting it without using the charger.

[LanuzaFitbit]

Hello @BobbieJo.

Thanks for your quick reply and letting me know that there haven't been any issues.

If you have the time, maybe you could visit one of our Discussion boards. Maybe you will find some topics in there will pique your interest.

Let me know if you have any further questions.

[vmayo14]

I have followed the steps and my Versa worked less than a hour before I
started getting pop-up messages about Bluetooth issues. My Versa will not
stay paired with my Samsung Note 8 via bluetooth and MOST DEFINITELY not
with Wifi. I cannot change my watch faces or complete applications updates,
as the pop-ups state my Versa is not connected. This is extremely
frustrating. Can someone please help get these issues fixed...Victor

[LanuzaFitbit]

Hello @vmayo14.

Thanks for bringing this up.

It definitely seems to be related to the fact that the Note 8 is not a supported device. Maybe you could post about it in our Feature Suggestions board. That way maybe other users you can comment and vote on the idea to show their support. Be sure to read the FAQ to better understand how that board works.

Let me know if you have any further questions.