08-28-2019
09:12
- last edited on
08-29-2019
18:09
by
LizzyFitbit
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SunsetRunner
08-28-2019
09:12
- last edited on
08-29-2019
18:09
by
LizzyFitbit
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I traded out my old Charge for a Charge 3 last March. It has never auto-synced with my Samsung J7 phone even though the All Day Sync is selected, but neither did the old Charge. I have to manually sync. If I remember to do this every day, it can take up to half an hour. The longer I go without syncing, the longer it takes. I let it go 16 days now and it has been trying to sync for over 12 hours. I would sync my old Charge once every two weeks to reset the time as I was traveling to a different time zone for work. It would never take more than half an hour to sync. I am very unhappy with this new one.
Moderator edit: updated subject for clarity

08-29-2019 16:32
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08-29-2019 16:32
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Hi @SunsetRunner. Welcome to the Community Forums.
Thanks for letting me know about your Charge 3's behavior. After checking, it seems that your Samsung Galaxy J7 phone isn't a supported device, meaning that the Fitbit app hasn't been fully optimized to work with this phones. While there isn't a guarantee that it'll always work to sync, we can still try some steps together:
- Remove the Charge 3 and any other device from the Bluetooth settings.
- Turn off the Bluetooth in your phone and any other device that is nearby, such as phones, tablets or computers.
- Uninstall and reinstall the Fitbit app on your phone.
- Reboot your phone and restart your Charge 3.
- Open the Fitbit app and log in to your Fitbit account.
- Tap on the profile's icon > Charge 3 > sync now.
- Once your device has synced, tap on notifications and follow the onscreen instructions to allow them.
Give it a try and let me know how it goes.

09-02-2019 07:16
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SunsetRunner
09-02-2019 07:16
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Tried everything suggested but still have the same syncing difficulties with the Samsung J7 phone

