Charge 3 feedback

[KarenPach]

Had my charge3 since November.  Finding it pretty much a useless piece of kit (won't use my exact thoughts as I will surely be banned! ). The device fails to sync to my phone for more than a couple of hours, I have given up on that!  It syncs to my tablet but that is not really something that makes it easy to use!  Most times I  am woken in the night at least 4 times by the overly bright screen illuminating when I move.  Then the **ahem**ed thing is so dim during the day that it's impossible to read in sunlight.  Now has just given up illuminating when showing a half full battery.  Real load of tosh that's headed for the bin.  Any suggestions on how or even if this can be sorted out.  Think it's about the worst thing ever purchased and sadly was a gift too.  GRRRRR

Moderator edit: updated subject for clarity.

[Odyssey13]

Hello and welcome to the forums @KarenPach 

I've notified a moderator about this post and they will be by to offer assistance. The more information you provide, the better to help. Which phone and system are you using to sync? Let us know.

[KarenPach]

Hi I am using a cubot android phone. My fitbit syncs with my Samsung
tablet, perfectly well, just not my phone. Now it has also decided not to
charge! I really am so fed up with it. Thanks Karen

[AndreaFitbit]

A warm welcome to the Fitbit Community @KarenPach! I'm sorry to hear about your experience with your Charge 3 and I will be glad to assist you with your inquiries.

Cubot Android is not a compatible device. Fitbit is compatible with more than 200 of the most popular Android, iOS and Windows mobile devices. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

You can deactivate the screen from lighting automatically at night. Some users have provided feedback regarding the device being dim under sunlight. 

Is your battery not charging at all? I'll be waiting for your response.

Thank you for your help @Odyssey13. 

Keep on visiting the forums.

[KarenPach]

Thanks for your reply. In answer to your question, not really sure. There
is no charge signal on my fitbit and the screen is completely blank/black.
It buzzes when placed in the charger and according to my android tablet has
fully charged. However, it shows nothing on the fitbit. I am currently on
holiday but will be likely sending back under guarantee. Regards Karen

[AndreaFitbit]

Thanks for getting back to us @KarenPach. I´ll be glad to continue assisting you.

With your described details your Charge 3 is showing display issues. In order to resolve this, I would recommend following these steps:

• Restart your device with the instructions of How do I restart my Fitbit device?
• Change your clock face on the Fitbit App.
• If restart didn't work, try the long restart:
  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again. 

Please let me know how it goes.

[KarenPach]

Just to update you. It appears my fitbit now wants to work. After it had
a 3 day rest in a cool dark room it sprang into life again. I would guess
it doesn't like being in a hot sunny place ie my wrist in Goa😎😎🤞all will
be well with it. K

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Fitbit is working fine again @KarenPach. I'm really happy to hear that. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums! 

[Tnkrbl]

Number 1. It's hard to change the clock face if you can't see the screen well enough.

Number 2. Restarting in the manner you suggest does not work either, especially when the display is not bright enough to see. I have tried this in a completely dark room with a magnifying glass, Several times. No Luck.

Number 3. This is my third Fitbit charge, the first one, a Charge or Charge 2 was replaced for the same issue but within the warranty period, it

ultimately died of black screen disease not long after having been received.

This current Fitbit is out of warranty, it was purchased in July 2019. Can you please suggest another type of fix for this?

Thank you,

Laura

[Tnkrbl]

How long after this rest did it work? Thanks.

[AndreaFitbit]

Welcome to the Fitbit Community, @Tnkrbl. Thanks for describing all that happened with your Charge series devices. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.