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Charge 3 isn't pairing with my Bluetooth

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‎08-16-2021 20:15 - last edited on ‎08-17-2021 12:39 by Fitbit Moderator

‎08-16-2021 20:15 - last edited on ‎08-17-2021 12:39 by Fitbit Moderator

My charge 3 is not pairing with my bluetooth. It happened after the last update end of July. Trying to set it up again and fitbit says it found tracker but I checked if it was paired with my phone on bluetooth and it wasn't and it hasn't wanted to pair with bluetooth after many tries. Fitbit what is going on? The update messed up connecting with my fitbit. Please fix it so I can continue using my fitbit please.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-17-2021 12:38

‎08-17-2021 12:38

@Ladydorad Hi there. Thanks for the troubleshooting performed prior to posting.

 

I see where your disappointment is coming from. Your feedback and comments are appreciated, we're always striving to improve our services offered. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎08-18-2021 01:13

In response to SilviaFitbit

‎08-18-2021 01:13

Sorry there was no proper response from them

Best Answer

‎08-18-2021 15:48

In response to SilviaFitbit

‎08-18-2021 15:48

They did communicate with me their solution 2as to give me a 35% discount on a new Fitbit. That makes me very angry! It was working fine and connected to blue tooth. After your last update end of July it stopped synicing. My clock is Five 5 hours slow. What is going on that all of a sudden it's not good anymore and I have to buy another one. This charge 3 is my 3rd one replaced by you because of unsolved problems. What did you do when you updated it? 

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0 Votes

‎08-19-2021 12:19

In response to Ladydorad

‎08-19-2021 12:19

@Charge3Issues Welcome to the Fitbit Community. 

 

Our Support team provides troubleshooting that can help you fixing the issue you're experiencing. If you're still having difficulties, please get back to them and they'll continue assisting. 

 

@Ladydorad Thank you for getting back. Your comments are appreciated, be sure that the Community forums' posts are always reviewed and features are improved and implemented based on them. If you have any questions about the option you were given, you can reply back to the case you have with our team. 

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎08-26-2021 10:55

‎08-26-2021 10:55

Mine synch issue started 3 days ago as well. Got the run around from the chat person 2x. There must be a bigger universal problem here. Mine has worked for 19 months with no probs until now.

 

Best Answer