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Charge 3 not Syncing after App Update

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I updated my Fitbit app on my android phone 4 days ago and since that time me charge 3 is not syncing with my phone. I have turned blue tooth on and off, uninstalled app and tried to reset my charge 3, but it doesn't connect with Bluetooth.  How can I get my Fitbit to sync?

 

 

Moderator edit: Clarified subject

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Hello @Kyliesteps.

 

Thanks for bringing this up and sharing all of the steps that you have tried to get it working.

 

In this case, I'd like to ask to ask you to restart the connection from scratch. To do so, please follow these steps:

  1. Go into the Bluetooth settings on your phone.
  2. There look for all Fitbit devices that might show as paired.
  3. Remove the Fitbits that show from the list.
  4. Restart your phone
  5. Run the set up as if it was a replacement Fitbit.

That will do the job and get it all syncing correctly once again. 

 

Keep me posted on how it goes or if you have any other questions.

Lanuza | Community Moderator

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