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Charge 3 not able to swipe

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‎03-29-2019 19:36

‎03-29-2019 19:36

Not able to swipe to access exercise. I Reinstalled app on Samsung Galaxy s9 but it still doesn't work.  Also cannot swipe up.

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‎03-31-2019 00:33

‎03-31-2019 00:33

In the hope that this is just a software glitch I would try a restart using this procedure: Help article: How do I restart my tracker?

 

If that doesn't work then it may be a hardware fault so it would be best to contact customer support. If they can't fix it they can check your warranty status and advise on your options: contact.fitbit.com 

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‎03-31-2019 00:33

‎03-31-2019 00:33

In the hope that this is just a software glitch I would try a restart using this procedure: Help article: How do I restart my tracker?

 

If that doesn't work then it may be a hardware fault so it would be best to contact customer support. If they can't fix it they can check your warranty status and advise on your options: contact.fitbit.com 

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