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Charge 3 not able to sync correctly

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‎11-13-2019 16:21 - last edited on ‎11-15-2019 15:08 by Fitbit Moderator

‎11-13-2019 16:21 - last edited on ‎11-15-2019 15:08 by Fitbit Moderator

Tried all help messages from fitbit.co.uk. Returned to factory settings as all others not working.

Pairs up, enters pin then nothing.  Apart from binning fit bit what else can be done that I've not done already.

Unpaired, deleated, restarted phone, restarted bluetooth.

Every issue I've messaged since 6th Nov now 14th hasn't worked.(9 days of trying umpteen times everyday)

Phone time now way off by 5+ hours so cant even wear it now.

Messaged phone type and any info they require.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-14-2019 13:04

‎11-14-2019 13:04

Hi @Kaz46. Welcome to the Community Forums.

 

Thanks for taking the time to troubleshooting your Charge 3 prior posting. Just to clarify, do you have issues to sync or is your tracker's screen not working? Could you please provide me with your phone's model and Android version? In case you're seeing an error message on the app or tracker, please take a picture and share it with me so I can further investigate. For instructions to attach a picture, check this post.

 

Keep me posted.

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‎11-14-2019 13:20

In response to LizzyFitbit

‎11-14-2019 13:20

Synced at 3pm today after not syncing for a few days.

Not working with the app again. Done everything suggested. Gave make/model
of phone. Says no device detected. Exclamation mark comes up when you click
on sync now.
Phone off /on
Deleted app/ restarted
Bluetooth on/ off
Returned back to factory settings

Still same. All this done on numerous times since 6th november Clock
returned to correct time now.

Extremely frustrating. As can read it better usually on the app rather
than the fitbit.
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‎11-15-2019 15:14

In response to Kaz46

‎11-15-2019 15:14

Hi @Kaz46. It's great to see you here again.

 

I appreciate your efforts while trying the steps posted above. I know how you're feeling about your tracker not syncing correctly, and thanks for sharing more details with me. I've checked your information with our Support team and apparently you have a case already created with them. I was told that they'll provide you with assistance via email, so make sure to check your inbox.

 

See you around!

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