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Charge 3 not charging

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‎03-19-2019 11:38 - last edited on ‎03-20-2019 12:34 by Fitbit Moderator

‎03-19-2019 11:38 - last edited on ‎03-20-2019 12:34 by Fitbit Moderator

Received my Fitbit as a Christmas gift, it's been working and charging no problem. Had trouble getting it to charge last week but it eventually did. Tried to charge it last night, took a while to get it to charge, thinking the back of it was a little dirty I cleaned it, still took a while to get it to show the charge screen but I got it, it showed 8% and I left it to charge and I left it to charge overnight. Went to get it this morning and it was still showing 8% and now it's not showing anything. My friend who I received it from died last month so I don't have a receipt and don't know where she bought it from. Can anyone help please?

 

 

Moderator edit: updated subject for clarity

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‎03-20-2019 12:35

‎03-20-2019 12:35

@Gailbt It's great to see that you've visited the Fitbit Community! 

 

Sorry to hear that your Charge 3 isn't charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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