Charge 3 not getting notifications from Xiaomi Redmi Note 6

[MentalMinion]

I've just upgraded from a Xperia Z5 Compact where the fitbit charge 3 has performed flawlessly.  However i've just got a new Xiaomi Redmi note 6 pro, and the fitbit is no longer getting notifications, the phone app is prompting me to restart phone, which has now been done 3 times.

Any suggestions please

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @MentalMinion, it's nice to see you here! The reason why you're not getting notifications is because Xiaomi Redmi Note 6 is not yet a compatible device with the Fitbit app.

Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. Also, it would be great if you take a look at the article: Why won't my Fitbit device sync? and My Fitbit device isn't receiving notifications from my phone.

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I've moved your post to the Android App as there are more chances to get related replies here. 

Let me know if there's anything else I may assist you with. 

[MentalMinion]

thanks i'll have a look at the links later

[MarreFitbit]

Sure thing @MentalMinion!  I'll be around, keep me posted! 

[MentalMinion]

Sorry, completely forgot about this thread.

How long do you estimate a fix will be forthcoming...?

I only ask this because, Xiaomi are now readily available in the UK, and more & more people will succumb to this problem

[MarreFitbit]

Thanks for coming back @MentalMinion! We don't have a specific date on when more Xiaomi phones will be added to our list of Supported Devices. 

As mentioned above, The developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), you can try the tips on the following help article: Synchronization troubleshoot or set up troubleshoot (whichever you like). 

Thanks for your understanding. Let me know if I can assist you further! 

[DownBack]

i have the Redmi note 5 and I am getting the message that I need to restart my phone. I have done so about 20 times. is it not compatible as well?

[MarreFitbit]

Welcome on board @DownBack, it's nice to see a new member around! Thanks for already troubleshooting this notification inconvenience, nice way to go! 

I'm afraid to say that the mobile phone you own is not yet a compatible device.

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'll b around if you need further assistance! 

[Orli]

I have the Redmi note 4, and had the same problem. I restarted about 10 times...
I hope it will be compatible soon!

[SunsetRunner]

Hello,

I received my Charge 3 a few hours ago and had the same problem with my Redmi Note 5. I fixed it by changing the battery saver option for the Fitbit App.

Go to "Settings" > "Installed Apps" > "Fitbit" > "Battery Saver" > change option from "Battery Saver" to "No restrictions".

I also gave the authorization to Fitbit to run at startup by activating the AutoStart option in "Settings" > "Installed Apps" > "Fitbit".

I now receive Call and SMS notifications.

I hope it will work for you too.

Matt

[DownBack]

Well. I returned that fit bit a long time ago but thank you 

Sent from Yahoo Mail on Android

[SunsetRunner]

Hi @MentalMinion ,

I have a Redmi Note 6 Pro too, and I am considering buying the Charge 3.

Would you be so kind to let me know how it worked for you ?

Have you been able to set up the notifications ?

Is the rest (activity tracking) working properly ?

Many thanks in advanced,

[MentalMinion]

Yes after a few updates it's working now

[DownBack]

The Redmi Notes are not compatible with Fitbit.

Sent from Yahoo Mail on Android

[MentalMinion]

after a few updates mine is working perfectly, it did not receive calls
or messages to watch when i first got it, but as of last month i have
full funcitionality

[MarreFitbit]

Hello @SunsetRunner and @DownBack! The Redmi Note 6 Pro is not yet a compatible device with the Fitbit app. However, I'd recommend following the tips and recommendations provided here. 

Hey there @MentalMinion! I'm glad to hear that your mobile phone is syncing fine with the Charge 3 now. Thanks for sharing the outcome with us. 

I'll be around if you need further assistance! 

[DownBack]

I spoke to someone from Fitbit on Christmas day..I was amazed. They said it was not compatible with my Redmi Note 5Thanks for being honest!!!!

Sent from Yahoo Mail on Android

[SunsetRunner]

So far it is working fine with my Redmi Note 6 Pro.

Let's hope it lasts !

[MarreFitbit]

Hi @SunsetRunner! Thanks for coming back and for letting me know that your Charge 3 is syncing fine with the Xiaomi Redmi Note 6. 

Hi @DownBack! The developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), you can try the tips on the following help article: Why won't my Fitbit device sync?

I'll be around, keep me posted! 

[MarekNeo]

The android application version 2.90 (20213375), the phone Xiaomi mi 6 and Xiaomi mi 9.

ikekreham's tips helped and the message about the need to restart the phone disappeared. However, I still do not receive notifications. Earlier, I received notifications on mi6. What's the problem?