Fitbit not calculating active minutes

[donut91]

Was up my allotmwnt digging for 1 1/2 hrs came home fit bit said 19 min and 100 cal ....  o way did I only do that... also my verse doesn't sow me calls also now spotify dont work.... rather expensive gadget to do naf all

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @donut91.

Thanks for sharing those screenshots and explaining the situations you have encountered.

In regards to the active minutes, it is important to mention that they do not mean 'minute that you were active' but are more reflective of the activity that was taking place. You can click here to read more about how they work and how they are tracked.

As for the situation with Spotify, could you share more details on what exactly is happening?

Look forward to your reply.

[donut91]

Spoiler

I will try the solution and as for spotify it doesn't work on my watch anymore ... also I get emails but cant get calls coming through either ... an expensive watch that hardly works 

[LanuzaFitbit]

Hello @donut91.

I apologize for the delay in my response. Thanks for sharing all of those details on the matter.

I'd like to address both of the situation you have brought up:

1. how exactly does it not work? Does it not play anything or does the app fail to load? Please provide as much detail as possible.
2. In regards to the call notifications, let's try following the steps listed in this help article. They should help to get everything to work correctly.

Look forward to your reply.

[donut91]

I walked for 2 hours the other day and it only said I did 10 mins again... it's not calculating my exercises correctly 

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @donut91.

Thanks for reaching back.

Did you take small breaks during the walk? Were you holding something with the same hand that your Fitbit is on? Or perhaps the intensity changed during the activity? These all could explain why only 10 minutes were tracked. 

Let's try switching arms and see if that improves the accuracy. You can click here for more details on how the wrist can affect the accuracy and how to change the settings on what side it is used on. 

Keep me posted on how it goes or if you have any further questions.