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Charge 3 not getting notifications

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‎11-19-2019 10:17 - last edited on ‎11-20-2019 09:04 by Fitbit Moderator

‎11-19-2019 10:17 - last edited on ‎11-20-2019 09:04 by Fitbit Moderator

I am not getting any notifications on my Charge 3. I was before with no problems.

I am set to all day sync.  I have reset the device.  Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎11-20-2019 09:03

‎11-20-2019 09:03

@metz172 Welcome! It's nice to have you on board!

 

Let me help you with your Charge 3 not getting notifications. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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