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Charge 3 not syncing to Note 3

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‎02-13-2019 15:18 - last edited on ‎02-14-2019 05:48 by Fitbit Moderator

‎02-13-2019 15:18 - last edited on ‎02-14-2019 05:48 by Fitbit Moderator

My brand new charge 3 won't sync to my Note 3 

 

 

Moderator edit: Clarified subject

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‎02-14-2019 05:49

‎02-14-2019 05:49

Welcome to the Forums @Peacefullyfitbi.

 

Let me help yo figure out what is going on. 

 

In this case I'd recommend that you try to follow the steps listed in this help article. They should definitely help in getting it all to sync correctly with your Note 3.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎02-18-2019 17:54

In response to LanuzaFitbit

‎02-18-2019 17:54

This seems to be an ongoing issue. I done all the suggested items several times to no avail. 

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‎02-19-2019 09:48

In response to Peacefullyfitbi

‎02-19-2019 09:48

Hello @Peacefullyfitbi.

 

Thanks for trying the steps I recommended.

 

In that case let's try to run the set up as if you had a replacement device. That should help in getting it all to work.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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