Charge 3 not syncing with Fitbit Android app

[ZuzkaR]

Hi, tried on 4 devices now to update and sync the charge 3.

They will connect but want sync or update the C3.

Phone model you're currently using. OS version running on your phone.

Samsung S8 - android 8 with latest update
Lenovo laptop - Windows 10 with latest update
Lenovo tablet - android 7.1.1 with latest update
Sony xperia - android 7 with latest update

App version currently installed on your phone. (go to Account > Help to get it)

Samsung S8 - fitbit app v 2.81 (20213328)
Lenovo laptop - app in windows store 2.37.1675 (58508)
Lenovo tablett - fitbit app v 2.81 (20213328)
Sony xperia - fitbit app v 2.81 (20213328)

Charge 3 version (go to Account > Charge 3 to get it)
Fitbit C3 version 20001.31.93

what would be the next step?

tried the restarting - reinstalling options I have seen in previous posts.

[AlvaroFitbit]

@ZuzkaR Welcome! Thanks for being part of our Community! Sorry to hear that your Charge 3 isn't syncing with your devices. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[ZuzkaR]

Hi Alvaro,

Thank you for the message. I have tried what you suggested and still it wont sync. It just idles.

Same when we try to update the firmware, just idles. Tried it on 4 devices and rebooted in between and cleared logs/cache.

Today the clock on the C 3 runs 25 minutes behind actual time?

Any other suggestions?

The Flex 2 I have is working great since day 1.

Kinds regards,

Zuzka

[AlvaroFitbit]

@ZuzkaR thank you for the update and sorry for the late reply. You can try these suggestions from our help site to see if they help resolve the issue.

Keep me posted!