09-15-2019
13:50
- last edited on
09-16-2019
13:00
by
RicardoFitbit
09-15-2019
13:50
- last edited on
09-16-2019
13:00
by
RicardoFitbit
I have a google pixel and haven't had any issues till the last update. Since then my charge 3 refuses to sync or stay synced if it decides to sync. I have restarted both phone and charge 3 and sometime that will work but it won't stay synced for more than a few minutes. I have reset the charge 3 and that did not help either. Iveh my charge 3 for almost a year and I love it, till now.
Moderator edit: Subject for clarity
09-16-2019 12:59
09-16-2019 12:59
Hello @Neismic, welcome to the Community Forums!
First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted and let me know if you have any additional questions.
09-16-2019 16:54
09-16-2019 16:54
I went through all the steps and checked everything but it still wont sync. Everything is up to date and working properly it just wont sync. The only thing I havent tried is uninstalling the app. If I uninstall and reinstall the app will I lose all my data? Any other suggestions?
09-16-2019 18:51
09-16-2019 18:51
my fit bit 3 stopped syncing on sept 6 and I tried what was posted however it did not work, deleted the apt from my phone and redownloaded the apt now it works fine
09-16-2019 18:56
09-16-2019 18:56
you will not lose your data, only data lost is what it did not sync, mine stopped syncing on sept 6 to date and the only way I could get it back was to uninstall the app and reinstall it, when I did I got all data up to the 6th but the data from the 6 to date was lost, but then again its lost the next day if you do not sync it.