09-15-2019
13:50
- last edited on
09-16-2019
13:00
by
RicardoFitbit
09-15-2019
13:50
- last edited on
09-16-2019
13:00
by
RicardoFitbit
I have a google pixel and haven't had any issues till the last update. Since then my charge 3 refuses to sync or stay synced if it decides to sync. I have restarted both phone and charge 3 and sometime that will work but it won't stay synced for more than a few minutes. I have reset the charge 3 and that did not help either. Iveh my charge 3 for almost a year and I love it, till now.
Moderator edit: Subject for clarity
Best Answer
09-16-2019
12:59
- last edited on
09-17-2025
10:37
by
MarreFitbit
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09-16-2019
12:59
- last edited on
09-17-2025
10:37
by
MarreFitbit
Hello @Neismic, welcome to the Community Forums!
First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted and let me know if you have any additional questions.
Best AnswerI went through all the steps and checked everything but it still wont sync. Everything is up to date and working properly it just wont sync. The only thing I havent tried is uninstalling the app. If I uninstall and reinstall the app will I lose all my data? Any other suggestions?
Best Answermy fit bit 3 stopped syncing on sept 6 and I tried what was posted however it did not work, deleted the apt from my phone and redownloaded the apt now it works fine
Best Answeryou will not lose your data, only data lost is what it did not sync, mine stopped syncing on sept 6 to date and the only way I could get it back was to uninstall the app and reinstall it, when I did I got all data up to the 6th but the data from the 6 to date was lost, but then again its lost the next day if you do not sync it.
Best Answer