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Charge 3 not syncing with OnePlus 7 Pro

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‎01-08-2020 02:24 - last edited on ‎01-10-2020 15:23 by Fitbit Moderator

‎01-08-2020 02:24 - last edited on ‎01-10-2020 15:23 by Fitbit Moderator

I'm using One Plus 7 Pro to connect with my FitBit Charge 3, first of all, it is not syncing and when trying to sync it manually, it says no device found. It does sync after multiple tries that to once a day and again after a few hours, time is incorrect.

 

I have tried to sync my device with windows app from my laptop but it also shows tracker not found.

 

 

Moderator edit: updated subject for clarity

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‎01-10-2020 15:26 - edited ‎01-10-2020 15:31

‎01-10-2020 15:26 - edited ‎01-10-2020 15:31

Hi there @Vageesh, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for taking the time to troubleshoot the syncing difficulties prior to contacting us.

 

Currently your OnePlus 7 isn't yet a compatible device as our team is working to optimize the Fitbit app and ensure its functionality with this model.

 

There is a possibility that your Charge 3 can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

 

Give it a try and let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2020 15:26 - edited ‎01-10-2020 15:31

‎01-10-2020 15:26 - edited ‎01-10-2020 15:31

Hi there @Vageesh, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for taking the time to troubleshoot the syncing difficulties prior to contacting us.

 

Currently your OnePlus 7 isn't yet a compatible device as our team is working to optimize the Fitbit app and ensure its functionality with this model.

 

There is a possibility that your Charge 3 can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

 

Give it a try and let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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