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Charge 3 not syncing with Samsung Galaxy S7 edge

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‎09-12-2019 18:07 - last edited on ‎09-13-2019 15:22 by Fitbit Moderator

‎09-12-2019 18:07 - last edited on ‎09-13-2019 15:22 by Fitbit Moderator

Why does this keep happening?  The app is not working any more.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎09-13-2019 15:22

‎09-13-2019 15:22

Hello @Michb463, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎09-14-2019 04:30

In response to RicardoFitbit

‎09-14-2019 04:30

Hello, I have repeatedly tried all requires steps to no avail.  The app recognizes my Charge 3 but does not continue to pair it or sync it.  I give up and will continue to wear the Charge 3 but will no longer use the App and will most likely delete my account in the next week or two.
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