Charge 3 not syncing with Samsung Galaxy S7

[Pattypoo1954]

My Charge 3 Fitbit hasn’t been syncing with my Samsung Galaxy 7. I had tech support help me & still it’s not syncing. Anybody have any tips on getting it back working with my phone?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Pattypoo1954, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Keep me posted and let me know if you have any additional questions.

[saweiand]

I am having that same problem. It started on 11/4 and I get no device found in my fitbit app. Fitbit support has been less then helpful.  

Here is my fitbit issue-

 I noticed it was losing time Monday night when I got home. It was 4 minutes behind all the clocks in our house. I had walked around our house and used the time on my Fitbit to set them on Sunday so I thought that was odd. I open the app on my phone and it didn't sync. I restarted my phone and it synced. Yesterday morning, same thing, the clock was behind but this time restarting didn't get it to sync. I had to remove and add the device to my account. After lunch some thing, contacted Fitbit support. They had me remove it, restart it, clear user data, uninstall and reinstall the app on my phone. Now it won't even add the Fitbit, the device (I tried both my phone and computer) finds the tracker but the 4 digit code never comes on the Fitbit so I can add it. I just bought the Charge 3 last December and they all ready sent me a replacement in May because a bunch of the pixels went out in it.

I was finally able to add my fitbit again to my account around 8 this morning but it lasted for only a few minutes and now it is back to not being available in my app.

[Unconnected]

I have been having exactly same problem.Clock lost time and now wont sync. Purchased last christmas. Tried reinstalling and nothing happining

[saweiand]

So today I was told by support that they were aware of this issue and working on it.

Tonight I went into settings >> apps and cleared the memory/cache for both google play and Fitbit. I then removed my Fitbit from my app, uninstalled the Fitbit app, reinstalled and added my Fitbit. It is still connected after 30 minutes which is about 25 minutes longer then it has been connected after adding it again the last couple of days.

[saweiand]

So my Fitbit is back to what it was doing previously, clearing the cache did not help.