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Charge 3 not syncing with phone

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‎12-28-2018 21:28 - last edited on ‎12-30-2018 04:08 by Fitbit Moderator

‎12-28-2018 21:28 - last edited on ‎12-30-2018 04:08 by Fitbit Moderator

I got the new Fitbit Charge 3 for Christmas and it's been doing great until today.  It seems to have stopped syncing even though I have it on automatic sync and have manually synced it a couple times today.  It's stuck on 7:36pm last night, it did not log any sleep, all the steps, stairs, calories etc are from yesterday.  I've restarted my phone and the Fitbit, I've logged in and out of the app and checked for software updates, but to no avail!  Please help!

 

 

Moderator edit: updated subject for clarity

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‎12-30-2018 04:31

‎12-30-2018 04:31

@AkTiff Welcome! It's good that the community is growing! Sorry to hear that your Charge 3 isn't syncing with your phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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