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Charge 3 not syncing

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‎11-18-2019 17:59

‎11-18-2019 17:59

My charge 3 stopped syncing and when I go on the app to sync it, nothing happened 

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3 REPLIES 3

‎11-19-2019 09:08

‎11-19-2019 09:08

@Jmoore2 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 3 not syncing. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-19-2019 14:00

In response to AlvaroFitbit

‎11-19-2019 14:00

Did all those things, still isn't syncing. 

Sent from Yahoo Mail on Android
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‎11-19-2019 14:21

In response to Jmoore2

‎11-19-2019 14:21

I've been having issues with mine for a couple of weeks and it has been unable to sync since yesterday lunch time. Fitbit told me that there is an issue with syncing to Android Pie 9.0 and they are working to fix it. But it has taken over a week so far.

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