Charge 3 not syncing

[GoCoogs82]

My Charge 3 has stopped syncing with my  Galaxy S7 Edge. It has not synced in 3 days. Today, I stopped receiving notifications of my phone calls and text messages. I have only had this one for a few months.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @GoCoogs82, welcome on board. It's good that the community is growing! 

I'm sorry that you've had this situation, and thanks for the information provided. Let's work on this together. I've confirmed that your Samsung Galaxy S7 Edge is a fully supported device, and to further investigate let me know the Android version. Also, verify if the Fitbit app is updated to the 3.0 version in the Google Play.

If you've not done so, please try the following steps:

1. Remove the Charge 3 from the Bluetooth settings.

2. On your phone’s settings, tap on Apps > Fitbit > Storage > Clear Cache.

3. Then, go back to the previous screen and tap on the option “Force stop”.

4. Reboot your phone and restart your Charge 3.
5. Open the Fitbit app, tap on the Account icon.
6. Tap the Charge 3 and then on sync now.
7. Once it has synced, tap on Notifications and enable them.

Let me know how it goes.

[GoCoogs82]

I am just reading this. Thanks so much for the response. This morning with nothing on my part, my Fitbit started syncing again.
Thanks,
Wanda
“Any concern too small to be turned into a prayer is too small to be made into a burden." - Corrie Ten Boom

[LizzyFitbit]

Hi @GoCoogs82, welcome back! I'm sorry for my delayed response.

Thanks for keeping me updated, and I'm glad to hear that everything worked with your Charge 3. This is definitely great news! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Happy stepping!