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Couldn't log into my Android app

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‎07-11-2019 07:36 - last edited on ‎07-25-2019 19:25 by Fitbit Moderator

‎07-11-2019 07:36 - last edited on ‎07-25-2019 19:25 by Fitbit Moderator

I would delete this but I don't see a way. Sorry for the bother. It really was just a Fitbit system thing that I got impatient with. It'd be nice if you put up alerts when that's happening.

 

Up until this morning everything was working great. Had the AltaHR for 2 years.

Get message: "Fitbit.com is unavailable. Please try again later."

I've waited and tried again.

I've rebooted.

I've updated.

I've uninstalled and reinstalled.

When I reinstalled I went into Account to see if I needed to set it up again. Which it appears I do. But when I click on setup device it says Network operation failed. Fitbit.com is down for maintenance. I don't think so. It's not down here! 😞

 

Currently using App that was updated July 9, 2019.

Moto X4 on  Android 9 build ppws29.69-39-2-1

 

Phone has service both WIFI and LTE.

 

Is there any hope or is this planned obsolescence after two years?!

 

From what I see it sounds like there's no hope for this as there are tons of complaints on the app reviews. I'm leaving in 3 hours and will be offline for 7 days. I was hoping to have data that I'd collect at the other end. Given up on that. I'll check back here when I return for any possible fixes.

 

UPDATE - I found another thread on Android that implied many were having issues. Then someone said he could now get in so I tried again. It looked like it was going to work but now it tells me that my email address is already taken by another Fitbit account! NOT! Fishy. Still can't get in. Something is WRONG.

 

Moderator edit: Updated subject for clarity 

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‎07-25-2019 19:24 - edited ‎07-25-2019 19:27

‎07-25-2019 19:24 - edited ‎07-25-2019 19:27

It's great to see you around @SheilaHoff. Sorry for the delayed reply. 

 

I've moved your post to this board because it's more related to the topic.  

 

I appreciate that you mentioned all the troubleshooting tried and the details shared about what you were experiencing. I'm glad to read in your other messages that you mentioned you were able to log into your account. 

 

I'll be around if you need further assistance. Don't hesitate to get back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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