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Charge 3 not working

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‎07-17-2019 15:27 - last edited on ‎07-18-2019 17:38 by Fitbit Moderator

‎07-17-2019 15:27 - last edited on ‎07-18-2019 17:38 by Fitbit Moderator

It's been A MONTH since I've been able to use my Charge 3 and I'm really annoyed about it. If Fitbit doesn't fix this problem or refund my money, it'll be a snow covered Christmas in Hell when I get another one.

 

Moderator edit: updated subject for clarity

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‎07-18-2019 17:44

‎07-18-2019 17:44

Hi @SunsetRunner, welcome to the Community Forums.

 

I'm sorry to hear that your Charge 3 isn't working correctly. I see where are you coming from; I appreciate you for taking the time to share your feedback, and I'm here to help you out. Could you please let me know what's not working on your device? Have you tried troubleshooting steps? If so, please let me know the steps tried so I can work with you.

 

Regarding to your other inquiry, we provide refunds to any order purchased from our Fitbit store that is within 45 days. If your device was purchased from another retailer, I'd recommend to get in touch with them so they can provide you with more details about the refund policy.

 

I look forward to your reply.

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