Charge 3 stopped syncing with galaxy s6 since app update

[SunsetRunner]

My charge 3 has just stopped syncing after the latest update to fit bit app. I have a galaxy s6. It just continually turns over as if syncing. PLEASE FIX!

[SteveH · Accepted solution]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[SunsetRunner]

Thank you!