Charge 3 stops syncing once a week

[kpalffy]

At least once a week my Charge 3 stops syncing to my Samsung s10. Different days, not always the same point in a week. This problem happened often with my old cell phone, a Samsung 7 too. It just is beginning to feel like a chore to fix the sync issue. I can re-link it, but it takes forever to transfer the data.

Why can't Fitbit fix these syncing issues. I am missing my Charge 2 for it's not having syncing issues. Tech guys can't you figure this issue out?

[Alicefitmomma76]

Mine does the same thing for my charge 3 is very annoying. You would think the would fix the issues.

[TedsGirl66]

Having the same issue with my Charge 3 syncing to my Galaxy S4 phone! This is getting frustrating! Come on Fitbit, can you get this glitch worked out?!

[Stripedskunk]

Charge 3 won't sync to my Samsung Galaxy S7

  This happen to offen.

Help anyone to get me synced.

[Larice]

I'm new at this, how do I resync it?

[presley63]

I'm having the same issue with my Samsung Galaxy S7. I just got the Charge 3 a few weeks ago and now it won't sync! why does this happen and how do I fix it? I had the charge 2 for

2-3 years and never had that problem! 

[Larice]

Hoe do you resync it?

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Welcome to the Forums @Larice, @kpalffy @TedsGirl66, @Stripedskunk, @kpalffy and @Alicefitmomma76.

I apologize for the delay in my response. Thanks for taking the time to share all of those details on the matter.

In this case I'd like to recommend that you try to follow the steps listed in this help article. They should definitely help in getting it all to work correctly so that your Fitbit syncs again.

Let me know how it goes or if you have any other questions.