Charge 3 syncing problems and screen not responding

[sueopp]

Hi there. Fitbit was working fine, now it won't sync with Samsung phone and the fitbit itself smiles but has a blank screen - tried all recommended things on here I can find. Am thinking I need to return to supplier.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @sueopp.

Thanks for trying to follow all of the steps listed to get your Fitbit to sync.

In this case I'd like for you to confirm if you tried to follow the steps listed in this help article. In addition, in regards to the screen, please let me know if you have tried a restart. If you have not tried those steps, please try to follow them in the order that they show up.

Also please let me know what phone is it that you are using to try and sync your Charge 3.

Look forward to your reply to determine what is the best way to move forward.

[sueopp]

Hi there
Thanks for responding to request for help
I have read the help article recommended and it seems the problem is more
with the Fitbit itself.
I am getting a message on the app to say it has synced but the Fitbit
itself is blank.
I tried a restart as shown and it comes up with a smile but nothing more.
Blank screen.
Regards, Sue

[CheloStep]

My Alta is doing the same thing. The notification pop up sync doesn't match with what the actual last sync was on the app

[Bernie0932]

I have the same problem.  Blank screen, occasional smiley face and won’t sync.  Charge 3 bought in late January.  This is the second time it has done this.  Has not worked for three days now.

[LanuzaFitbit]

Hello @Bernie0932, @CheloStep and @sueopp.

Thanks for trying the steps that have been recommended and sharing your experiences on the matter

@Bernie0932 and @sueopp, our support team will be getting in touch with you about your situation with the Charge 3. Be sure to keep an eye on your email's inbox, spam and trash folders.

@CheloStep I'd like to take a closer look at your situation. Is the data not correct after the Fitbit syncs? Or is it only the notifications for the last sync that is incorrect?

Let me know if there are any further questions.

[Bernie0932]

Thank you.  I look forward to hearing from someone.  I hope this is just a lemon and this is not a common problem.

[LanuzaFitbit]

Hello @Bernie0932.

Thanks for reaching back. 

I could see that our team sent you an email with some instructions to help get this situation resolved. Hopefully this helps out.

Feel free to let me know if you have any further questions.

[bethjohnson14]

Having the same issue as above. Have read through all articles but no luck. Please can you arrange for customer service to contact me via email as well please.

Many thanks, hope it gets resolved quickly as very annoying.. 

[Bellasteele]

I'm also having the same problem haven't been able to sync for 3 days. I could I possibly get some help too!

[LanuzaFitbit]

Welcome to the Forums @Bellasteele and @bethjohnson14.

I apologize for the delay in my response. Let me help you make sure that you receive the assistance that you need. 

@bethjohnson14 I could see that you have gotten in touch with our support team and that they have helped you out.

@Bellasteele Our team will be getting in touch with you so please keep an eye on your email's inbox, spam and trash folders for their mail.

Let me know if you have any further questions.

[MzKitty071]

After attempting to update the firmware on my Charge 3, it will no longer sync with my Moto G as it should. I've reset & followed other steps to no avail. I enjoy my Fitbit but now, I'm frustrated. Please advise. 

[LanuzaFitbit]

Welcome to the Forums @MzKitty071.

I'd like to apologize for my delayed response. I'm also sorry to hear about your frustration when the Charge 3 not syncing after the steps you have tried.

In this case I'd like for you to confirm if you have tried all of the steps listed in this help article. If you have not tried some of those steps, please give them a shot. They will get your Charge 3 syncing again.

Feel free to let me know if there is anything else I can help you out with.