Charge 3 went dark

[Rjohns2]

My watch is charged it vibrates when you push buttons but the screen won't light up and it will not synch.

[SteveH]

I'm not sure if that's one or two problems. There is a common problem with the Charge 3 where the screen refuses to come on but this is not normally associated with syncing problems. Similarly, syncing problems are quite common but normally do not affect the screen.

So, here are the steps for each problem.

Screen blank:

First try restarting your Charge 3 by:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

If this doesn't work, go into the app and change the clockface. If that works it's safe to change it back to what it was.

For syncing issues:

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using the procedure above
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/ 
• if none of that works then contact customer support: contact.fitbit.com